Privacy Policy

This policy applies to the EastDusk website and related services we provide. By using the site you agree to the handling of your information as described here.

We may collect the name, email address, telephone number and delivery address you provide; order and payment status information (full payment details are handled by our payment providers); correspondence, reviews and bespoke design content; and technical information such as device type, browser, IP address and browsing activity.

We use this information to fulfil orders and arrange delivery and aftercare; to send order and service messages; to improve our pieces and the site; to prevent fraud and keep accounts secure; and, where you have agreed, to send news of new pieces and events.

The site uses three categories of cookies: essential cookies that keep you signed in, maintain your cart and secure the site, always active; analytics cookies that help us understand how pages are used; and marketing cookies that measure campaigns and show relevant content. Analytics and marketing cookies are enabled only with your consent, your choice lasts 12 months, and you can change it at any time via “Cookie settings” in the footer. You can also manage or delete cookies in your browser, though disabling essential cookies may affect checkout and sign-in.

We do not sell your personal information. To fulfil orders we may share necessary details with payment providers, carriers, and email and cloud service providers. We may also disclose information where required by law or to protect our legitimate rights.

We keep your information only for as long as needed for the purposes described here, or as required by law. Order and transaction records may be kept longer for tax, accounting or dispute purposes.

We use reasonable technical and organisational measures to protect your information, including encryption in transit and access controls. No method of transmission or storage is completely secure, so please keep your account password safe.

You have the right to access, correct or delete your personal information, and to withdraw consent to marketing. You can update your details in the account centre, or email hello@eastdusk.com with a request. We will respond within a reasonable period.

This site is not directed to children under 16. If we learn that we have collected information from a child, we will delete it as soon as possible. If you believe we hold such information, please contact us.

Your information may be processed in countries where we or our providers operate; we take reasonable steps to protect it. This policy may be updated from time to time and the revised version will be published on this page. Questions: hello@eastdusk.com.