Delivery · Returns · Care
Shipping & Returns
In-stock pieces ship within 2–3 business days; bespoke pieces take 7–10 business days. Every order is carefully packed before it leaves the atelier.
Delivery
Where it goes, and how long it takes
Times are counted from dispatch and may extend around holidays. Duties and import taxes are payable by the recipient.
Making time
- In-stock pieces leave the atelier within 1–2 business days.
- Bespoke pieces are completed in 7–10 business days; we email you when they ship.
- Pre-order pieces follow the timeline shown on the product page.
Returns
14-day returns
Within 14 days of delivery, unworn pieces in original condition and packaging can be returned or exchanged. Bespoke and engraved pieces are final sale.
Write to us
Email hello@eastdusk.com with your order number and reason.
Pack
Return the piece with its original box and certificate, well padded.
Send
We will provide the return address. Use a tracked service and keep the receipt.
Refund
Refunds are issued to the original payment method within 5–10 business days of inspection.
Faults and transit damage
If a piece arrives faulty or damaged, contact us within 48 hours of delivery. We will cover both-way shipping and arrange a repair or replacement.
Exchanges
Exchange for another size or piece and we will settle any difference. Return shipping is on you; outbound shipping is on us.
Care
Keep it for longer
- Keep away from prolonged contact with water, perfume and cleaning products; remove before bathing or exercise.
- Store in the pouch provided when not worn to slow oxidation.
- Silver darkens naturally — wipe gently with a soft cloth. Contact us for professional cleaning and re-polishing.